Returns & Exchanges

At Custom Items and More, we strive for perfection in every order, but if you are not completely satisfied, we offer a 30-day window for returns on non-personalized products. Please note that custom-made items are eligible for return only in the event of a manufacturing defect or shipping damage.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely place the item in its original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.